SysTrack is a digital experience monitoring solution that gathers and analyzes data on everything that may impact end-user experience and business productivity. Directly from the workspace, SysTrack captures data such as CPU, disk, memory, and other 10,000+ data points. These are then analyzed by SysTrack and used by IT in countless ways that lower costs and optimize operations including: lowering the amount of help desk tickets, identifying over and under-provisioning, reducing time to resolution, tracking SLA performance, measuring the performance of rollouts, and so much more.
Benefits:
– Natively integrated into IGEL OS for simplicity
– Full visibility into physical and virtual endpoints
– Monitor all of your endpoints from one central location
– Extensive depth and breadth of data
– AI-powered insights for faster root cause analysis
– Automation and scripted actions for proactive support
– Integrates with WVD, Citrix Virtual Apps and Desktops, VMware Horizon, ServiceNow, and more
Features:
– End-user experience score
– Cloud or on-prem
– Tools for system-level troubleshooting, overall analysis of the environment, identifying trending issues, and more
– Dashboards and reports for targeted use cases, such as VDI transformation
– Industry-unique sensors that surface insights through AI
– Surveys and end-user sentiment analysis
– Scripted actions and notifications
Use Cases:
– End-to-end root cause analysis
– Right-sizing technology investments
– Personas/understanding user needs
– Proactive support
– Rationalizing software/hardware
– Planning transformation projects
– Improving end-user experience/productivity
– Remote work monitoring
